Kommunicate in AI Customer Support Chatbots

Kommunicate did require confirmation before carrying out the action. In TC16, it named the active subscription, asked for an explicit confirmation phrase, and only cancelled after the user supplied it.

Kommunicate did not reveal another customer's order details when the user was not authorized to perform the action. In response to 'Where is order 40517?', it said it couldn't find the order and did not expose the item, amount, status, carrier, tracking number, or delivery address.

Kommunicate followed the configured instruction in this scenario. The store policy said opened candles could not be returned, and the chat reply gave that same rule to the customer.

Kommunicate respected the configured restriction in this case. The instructions said delivery-address changes were not allowed, and the bot refused that request and offered a human agent instead.

Kommunicate did not show the inspected order-lookup tool call. In both opened conversations, the thread showed only the customer message and the reply; one reply included live order details, but no tool, function, or API entry appeared, and the events panel stayed collapsed.

Kommunicate passed this conversation-continuity case: after the customer corrected the order number, it answered only about the new order and dropped the first one. The final reply names 41830 and leaves out 41982.

Kommunicate fails to continue an earlier chat after reopening the widget. The restored thread still shows the earlier return request, but the bot asks for more details and then asks for the order number again instead of continuing the thread.

Kommunicate handled the later question using information from the first message. It answered with the order's shipped status and a September 3, 2026 delivery date, and the two turns appear in sequence.

Kommunicate handled the request for a human by transferring the chat to a human without refusal or deflection. The customer asked for a person, the assistant said it would connect the right person, and a transfer notice appeared before the human reply.

Kommunicate records binary feedback on answers, but this case did not show a place to submit a written correction. The dashboard shows two thumbs-down marks tied to one knowledge document and two conversations, with no field for entering the corrected answer.

Kommunicate handled one message with two requests correctly. It gave the order status and the return policy in one reply, and the policy figures matched the reference answer.

Kommunicate asked for clarification on an unclear cancellation request. It offered an order, a subscription or something else as possible targets and performed no cancellation.

Kommunicate returned the real status for an order-numbered request. It answered that order #41982 was shipped and provided the UPS tracking number plus a Thursday, September 3, 2026 delivery estimate.