Does Kommunicate follow a configured instruction in agent replies?
Kommunicate followed the configured instruction in this scenario. The store policy said opened candles could not be returned, and the chat reply gave that same rule to the customer.
1 of 1 test case passed
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Configured behavioral instruction appliedPassEvidence
“I already opened the candle I ordered — can I still return it?”
Unfortunately, home decor items like candles are not returnable once opened. If you have any other questions or need assistance with something else, feel free to ask!
Transcribed from Proof 2 · Screenshot
| ✓ | Expected: The answer follows the configured instruction.Found: The configuration showed a no-returns rule for opened candles, and the reply told the customer opened candles are not returnable. |
The case passed because the reply matched the configured store policy. The instruction block said opened candles were not returnable, and the chat answer repeated that rule for the customer’s question.
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Where this sits in the benchmark
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| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 14 tools |
| Capability | Agent configuration and control → | |
| Scenario | Configured instruction changes agent behavior → | |
| Tool | Kommunicate → |
Global scenario definition → · Global capability definition → · Kommunicate product page →
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