Can Freshdesk Freddy retrieve information from an external system?
Freshdesk Freddy retrieved information from an external system in this case. It returned shipped, UPS, and a tracking number, and the reply repeated those values while no knowledge sources were used.
1 of 1 test case passed
Every test case in this scenario has a result.
The test case
Each test case is judged on its own: Pass, Fail, Not gradable, or Untested. The scenario result above is based on this test case.
'Has order ⟨shipped-order⟩ shipped?'PassEvidence
“Has order 41982 shipped?”
The tool's reply is shown in the evidence under Proof.
Your order for the Linen sheet set in Fog Grey is Shipped via UPS. It's estimated to be delivered by October 7, 2026. Tracking #: 1Z999AA10123456784.
Transcribed from Proof 1 · Screen recording at 0:00
| ✓ | Expected: Calls the order system and reports the real statusFound: The order-status action returned shipped, UPS, and the tracking number, and the reply repeated those values; no knowledge source was used. |
The workflow ran the order-status action, returned shipped with carrier and tracking details, and the reply matched those values.
No knowledge sources. The conversation reported zero knowledge sources, so the answer came from the order system rather than the knowledge base.
Configuration and setup
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- Pass: the tool did everything the test expected, and nothing it said contradicts the correct answer.
- Fail: at least one expected behaviour clearly didn't happen; the test case's result says which one and quotes the tool.
- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Action execution → | |
| Scenario | Retrieve information from an external system → | |
| Tool | Freshdesk Freddy → |
Global scenario definition → · Global capability definition → · Freshdesk Freddy product page →
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